Privacy Policy

Effective Date: 23 June 2025

Soleil & Silk is a brand operated by Nandini Srivastava. Welcome to Soleil & Silk (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, book a consultation, communicate with us, or otherwise engage with Soleil & Silk online.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information you voluntarily provide, including:

• Full name 
• Email address 
• Phone number 
• Billing and shipping addresses 
• Order details 
• Messages or customization requests submitted through forms, email, WhatsApp, or social media 

Payment Information

Payments are securely processed through trusted third-party payment gateways. Soleil & Silk does not store or have direct access to your complete credit/debit card details or banking credentials.

Website Usage Data

We may automatically collect certain technical information, including:

• IP address 
• Browser type and device information 
• Operating system 
• Pages visited and browsing activity 
• Referral links and session behavior 

This data helps us improve website functionality, customer experience, and security.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders 
• Provide customer support and respond to inquiries 
• Communicate regarding purchases, shipping, or customization requests 
• Share updates about collections, launches, events, or promotions (only where you have opted in) 
• Improve our products, website performance, and customer experience 
• Prevent fraudulent or unauthorized activity 
• Comply with legal and regulatory obligations 

3. Handcrafted & Made-to-Order Nature of Products

Each Soleil & Silk creation is individually handcrafted and hand-painted by artist Nandini Srivastava. As a result:

• Slight variations in color, motif placement, brushwork, texture, and detailing may naturally occur 
• Product appearance may vary slightly due to lighting, photography, screen resolution, and display settings 
• These variations are not defects but part of the uniqueness and authenticity of handcrafted luxury products 

By purchasing from Soleil & Silk, you acknowledge and appreciate the artisanal nature of our creations.

4. AI-Enhanced Imagery Disclaimer

Certain images displayed on our website, social media platforms, or marketing materials may include AI-assisted or digitally enhanced visual elements for presentation, styling, or aesthetic purposes.

These enhancements may include background refinement, lighting correction, editorial composition, or model image enhancement. However:

• The actual garment design, artwork, motifs, fabric, and core product representation remain true to the original Soleil & Silk creation 
• Product images are intended to provide the closest possible representation of the final product 

For detailed product queries, customers may contact us directly prior to purchase.

5. Data Protection & Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of electronic transmission or online storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third-party service providers strictly as necessary for:

• Payment processing 
• Shipping and logistics 
• Website hosting and analytics 
• Customer communication services 
• Marketing and email platforms 

These third parties are expected to maintain appropriate confidentiality and security standards.

We may also disclose information if required by law, legal process, or governmental request.

7. Cookies & Analytics

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website functionality 
• Remember user preferences 
• Analyze traffic and browsing behavior 
• Enhance overall customer experience 

You may modify your browser settings to decline cookies; however, some website features may not function properly.

8. Marketing Communications

If you subscribe to our newsletter, provide your contact details, or communicate with us through forms or WhatsApp, you may receive updates regarding collections, launches, or promotions.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails 
• Contacting us directly at support@soleilsilk.com 

9. Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal data we hold about you 
• Correct inaccurate or incomplete information 
• Withdraw consent for marketing communications 
• Request deletion of your information where legally permissible 
• Request clarification regarding how your information is processed 

To exercise these rights, please contact us at support@soleilsilk.com.

10. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders and customer service obligations 
• Maintain business and legal records 
• Comply with tax, accounting, and regulatory requirements 
• Resolve disputes and enforce agreements 

11. Third-Party Links

Our website or social platforms may contain links to third-party websites or services. Soleil & Silk is not responsible for the privacy practices, policies, or content of external websites.

We encourage users to review the privacy policies of third-party platforms before sharing personal information.

12. Children’s Privacy

Soleil & Silk does not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been submitted, we will take reasonable steps to delete it.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Soleil & Silk shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of this website 
• Delays or interruptions in service 
• Unauthorized access to personal information 
• Reliance on website content or imagery 

Users access and use the website at their own discretion and risk.

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

15. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal obligations.

Updated versions will be posted on this page with a revised effective date. Continued use of the website after changes constitutes acceptance of the revised policy.

16. Contact Us

For questions, concerns, or privacy-related requests, please contact:

Soleil & Silk

by Nandini Srivastava

P2/13, Block 8, Kailash Dham Society, Sector 50, Noida, Uttar Pradesh - 201303 INDIA

+91 9810829504
support@soleilsilk.com