Return & Refund Policy

At Soleil & Silk, every creation is individually hand-painted and crafted with care by artist Nandini Srivastava. Due to the handcrafted and made-to-order nature of our products, we maintain a limited return and refund policy to preserve the integrity of our artisanal process.

By placing an order with Soleil & Silk, you agree to the terms outlined below.

1. Made-to-Order Creation Timeline

Each Soleil & Silk piece is created specially for you.

• Production timelines typically range between 5–10 business days depending on the intricacy of the artwork, detailing, and customization involved. 
• Once completed, shipping and delivery may take an additional 4–5 business days within India, depending on the courier partner and location. 

Delivery timelines are estimates and may vary due to operational, logistical, or external factors beyond our control.

2. Eligibility for Returns

Returns are accepted only under the following condition:

• The product arrives with a major fabric defect, such as: 
  • Torn fabric 
  • Cut fabric 
  • Severe physical damage during transit 

Returns will not be accepted for:

• Minor thread irregularities 
• Hand-painted variations 
• Slight color differences 
• Brushstroke variations 
• Texture variations 
• Motif placement differences 
• Issues arising from lighting or screen display settings 
• Change of mind or personal preference 

These are natural characteristics of handcrafted products and are not considered defects.

3. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

• Customized or personalized orders 
• Altered products 
• International orders 
• Products purchased during special promotions or clearance sales (if applicable) 

Once a custom order enters production, it cannot be canceled, returned, or exchanged.

4. Return Request Process

To request a return, customers must:

• Contact us within 48 hours of delivery 
• Email us at support@soleilsilk.com 
• Share: 
  • Order number 
  • Clear photographs of the issue 
  • An unboxing video showing the condition of the package and product upon opening 

Claims submitted without proper visual proof may not be eligible for review.

All return requests are subject to internal verification and approval by Soleil & Silk.

5. Return Conditions

If a return request is approved:

• The item must remain unused, unwashed, unstitched, and in its original condition 
• Original packaging, tags, and accompanying materials must be retained 
• Products showing signs of usage, alteration, perfume, stains, or damage after delivery will not qualify 

6. Refund Policy

Soleil & Silk does not offer monetary refunds.

Approved returns will be compensated only in the form of:

• Store Credit 

Store credits:

• Will be issued after the returned product passes quality inspection 
• May take up to 7–10 business days after receiving the returned item 
• Are non-transferable and non-redeemable for cash 
• May be used toward future purchases on Soleil & Silk 

Shipping charges, customs duties, taxes, and handling fees are non-refundable.

7. International Orders

All international orders are considered final sale and are not eligible for:

• Returns 
• Exchanges 
• Refunds 
• Store credits 

Customers are responsible for any customs duties, import taxes, or local charges applicable in their country.

8. Damaged Packages During Transit

If the outer packaging appears visibly damaged upon delivery:

• Please record a video before opening the package 
• Notify us immediately within 24–48 hours 

Failure to provide unboxing proof may impact claim eligibility.

9. Cancellation Policy

Orders may only be canceled within 12 hours of placement and before production begins.

Once the creation process has started, cancellations will not be accommodated.

10. Contact Us

For return or refund-related queries, please contact:

Soleil & Silk

by Nandini Srivastava

P2/13, Block 8, Kailash Dham Society, Sector 50, Noida, Uttar Pradesh - 201303 INDIA

+91 9810829504
support@soleilsilk.com