Yes. Every Soleil & Silk piece is hand-painted and created after your order is placed. We do not hold finished inventory. A design available to order is not a finished piece awaiting dispatch.

A collection order follows an existing design and its stated specifications. A bespoke commission is developed around your preferences, occasion or personal story. We agree its fabric, artwork, price and timeline with you before payment.

Our design images are AI-generated representations, not photographs of your completed piece. They illustrate the intended design and styling. Any actual artwork, fabric reference or finished-piece photograph will be identified as such. Your piece is painted by hand and may have minor variations in brushwork, shading and motif placement. The agreed fabric, dimensions, principal motifs and overall design remain part of your order.

Small differences in line, colour shading, texture and motif placement are part of hand painting. Screens and lighting may also affect perceived colour. These differences should not materially change the agreed design or quality. A wrong fabric, missing principal motif, major colour departure, incorrect dimensions or damage is not excused as artistic variation.

Yes. Contact us for fabric details, available references and guidance on the intended artwork. Please raise any essential colour, placement or occasion requirement before payment so we can confirm it in writing.

The preparation estimate is shown on the product page before purchase. Standard collection designs generally take 5 - 10 business days; intricate or limited designs may take up to 15. Bespoke commissions follow the timeline agreed before payment. Courier transit is additional. Business days are Monday to Friday, excluding public holidays in India.

Please contact us before ordering. A date entered in an enquiry or order note is not a delivery commitment. We will confirm in writing whether we can accept the required delivery date.

You may request cancellation within 12 hours of placing your order; production will not begin during this window. After that, cancellation remains available only if production has not begun. Once order-specific production begins, change-of-mind cancellations are not accepted, subject to applicable consumer rights. Design changes depend on the stage of work and require written agreement on any price or timeline change.

We do not accept change-of-mind returns or exchanges for made-to-order pieces. Minor disclosed hand-painted variations alone do not qualify. We do review damaged, defective, incorrect or materially misdescribed pieces and other claims required by applicable law. Please read our Returns & Refunds Policy for the process.

We ship within India and to selected international destinations that we can service. Availability and charges are confirmed before payment. International duties and import taxes may be payable separately. See Shipping & Delivery.

We share tracking details by email or WhatsApp after dispatch. If tracking stops updating or delivery is overdue, contact us with your order number and we will investigate with the courier.

Follow the care instructions provided for your specific fabric and artwork. Please contact us before cleaning or altering the piece if you are unsure. Avoid using a general care method that conflicts with the supplied instructions.