Shipping & Delivery

Every Soleil & Silk piece is hand-painted after an order is placed. We do not keep finished inventory. Preparation time and courier transit are separate; please allow for both when planning your purchase.

The applicable preparation estimate is displayed before payment. Standard collection designs generally require 5 - 10 business days; intricate or limited designs may require up to 15 business days. Bespoke commissions follow the timeline agreed in writing before payment.

For collection orders, preparation time runs from payment confirmation, subject to the 12-hour cancellation window. Where design approval, measurements or other customer information is required, the stated preparation period begins once payment and the required information and approvals are complete. We will identify those requirements before payment. Later customer-requested changes may affect the timeline, which we will agree in writing.

Domestic transit generally takes 4 - 7 business days after dispatch, depending on the destination and courier service. Any materially different destination estimate will be communicated before payment. Shipping charges are displayed before payment.

We deliver to selected international destinations, subject to serviceability. Destination availability, shipping charges and estimated transit time are confirmed before payment. If your country is unavailable at checkout, please contact us before ordering.

We share courier tracking details by email or WhatsApp after dispatch.

If a parcel appears lost, arrives damaged or is significantly overdue, contact info@soleilsilk.com with your order number. We will investigate with the courier and arrange an appropriate resolution. Dispatch or a tracking status does not by itself resolve a non-delivery complaint.

Please provide a complete delivery address and reachable contact number. Notify us promptly of corrections; changes after dispatch depend on courier availability.

Where an incorrect address, customer absence or refusal of disclosed customs charges causes additional costs, we will explain any documented charges and proposed next steps before arranging redelivery. These circumstances do not automatically forfeit every consumer remedy.

We will notify you of a significant delay and provide a revised estimate when available. Ordinary production workload and routine sourcing time are included in our preparation estimates. We will not treat every operational or courier delay as force majeure.

Please obtain written confirmation before relying on delivery for a wedding, event or travel date. Where an agreed schedule is not met, we will address the issue under our Returns & Refunds Policy and applicable law.